1rokok Privacy Policy — Our Commitment to Your Data
User privacy is our priority. This policy explains how 1rokok collects, uses, stores, and protects your personal information when you use our platform.
Effective date: January 2026
1. Information We Collect
When you use the 1rokok platform, we may collect various types of information depending on how you interact with our services. This information is collected to enable us to provide a better, safer, and more relevant experience for every user.
Account Information
During registration, you are required to provide personal information including your username, email address, phone number, and identity verification details needed for the KYC process. This information is used to create and verify your account.
Device & Browser Information
We automatically collect technical information when you access the platform, including IP address, device type, operating system, browser version, screen resolution, and language settings. This information helps us optimise platform display and compatibility across devices, including Android and iOS smartphones.
Payment Information
To process deposit and withdrawal transactions in MYR (RM), we may retain information related to the payment method you use — such as bank name, account number (partially masked), or e-wallet details. Full card numbers and banking passwords are never stored by 1rokok.
Usage Data
We record platform activity such as games played, bets placed, session times, and transaction history. This data is used for customer support, fraud detection, internal analytics, and service improvement.
2. How We Use Your Information
Information collected by 1rokok is used responsibly and limited to the following purposes:
- Verifying user identity and meeting KYC requirements as mandated.
- Processing deposits, withdrawals, and financial transactions in MYR securely.
- Providing effective customer support whenever you reach out to us.
- Detecting, investigating, and preventing fraudulent activity or unlawful use of the platform.
- Sending important notifications related to your account, security, and policy updates.
- Optimising platform performance and improving the user experience based on usage patterns.
- Complying with legal obligations and regulations applicable to the platform's operations.
1rokok does not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking Technologies
The 1rokok platform uses cookies and similar technologies to enhance functionality and user experience. Cookies are small text files stored on your device when you visit our site.
The types of cookies we use include:
- Session cookies — deleted automatically when you close your browser, used to maintain your login state during an active session.
- Persistent cookies — stored for a set period to remember your settings and preferences.
- Analytical cookies — helps us understand how users interact with the platform for internal improvement purposes.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of parts of the platform.
4. Data Storage & Security
1rokok applies appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All communication between your device and our servers is secured using SSL encryption, ensuring data in transit cannot be intercepted.
Your personal information is stored on secure servers with strict access controls. Only staff with a legitimate operational need are permitted to access user personal data, and all such access is logged and regularly monitored.
Account information and transaction data are retained for as long as necessary to fulfil the stated purposes, or as required by applicable law. Once the retention period has lapsed, data will be securely deleted or anonymised.
5. Sharing Information with Third Parties
1rokok does not sell, rent, or trade user personal information to third parties. However, we may share necessary information with the following parties in limited circumstances:
- Payment processors — to facilitate deposit and withdrawal transactions in MYR via FPX or recognised e-wallets.
- Game software providers — data required to run games within our platform.
- Relevant authorities — where required by law, court order, or a competent authority.
All third parties working with us are bound by confidentiality agreements and are required to uphold data protection standards equivalent to our own.
6. User Rights, Policy Changes & How to Contact Us
As a user of the 1rokok platform, you have certain rights regarding your personal information:
- Right of Access — you have the right to request a copy of the personal information we hold about you.
- Right to Rectification — you may request corrections to any inaccurate or incomplete information at any time via your account settings or by contacting customer support.
- Right to Erasure — you may request the deletion of your personal information, subject to our legal obligations to retain certain records.
- Right to Restrict Processing — under certain circumstances, you may request that we restrict how we process your data.
To exercise any of the above rights, contact our support team with your username and a brief description of your request. We will process it within a reasonable timeframe.
Privacy Policy Updates
1rokok reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of the platform after such changes constitutes your acceptance of the revised policy.
Contact Support Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us via:
- Email: [email protected]
- Page FAQ for general guidance on account and privacy matters.
We are committed to responding to every enquiry thoroughly and within a reasonable time.
Your Data Is Safe With Us
1rokok puts the safety and privacy of every user first. Register an account or log in with confidence — your information is handled with full responsibility.